Claims
When the claim happens, your broker matters.
Roofing claims often involve multiple parties and contested causation. Our role is to keep the process organized, informed and moving.
Our Role
Advocacy, not administration.
A claim reported and forgotten is not service. We stay engaged from first notice through resolution, then feed what we learn back into the risk management plan.
Claim Reporting
Reporting protocols for the field and the office so incidents reach the carrier promptly and completely.
Claim Coordination
A single point of contact among your team, the carrier, adjusters, defense counsel and, where relevant, general contractors and owners.
Coverage Communication
Plain explanation of what the policy responds to, what is disputed and why, including reservation of rights letters.
Loss Documentation
Photographs, daily reports, contracts, subcontractor agreements, certificates and job records assembled into a coherent file.
Carrier Communication
Consistent follow-up on open items, reserve questions and delays so claims do not sit idle.
Claim Reviews
Scheduled reviews of open claims and reserves, with attention to how reserves affect your experience modification and renewal.
Large Loss Strategy
Coordinated strategy on severe matters: water intrusion, structural damage, serious injury or multi-party construction disputes.
Loss Trend Analysis
Analysis across claim causes, crews, locations and project types to direct safety and operational corrections.
Claim decisions are made by the insurance carrier under the terms of the applicable policy. Roofers Specialty advocates on your behalf and does not guarantee coverage determinations, reserves, timing or claim outcomes.
Before the claim
Most claim positions are set early.
Contract wording, additional insured status, subcontractor agreements and documentation practices determine where you stand long before an adjuster is assigned.